We want every purchase to feel right, from the first click to the last detail.
Should something not turn out as you expected, our return and complaint terms are here to guide you.
Right of withdrawal – when you change your mind
You always have a 14-day right of withdrawal from the day you received your order.
The product must be unused, in its original packaging, and in the same condition as upon delivery.
In case of withdrawal, you, as the customer, are responsible for the return shipping cost.
To exercise your right of withdrawal, contact us at support@sknlux.se and provide:
– order number
– which product you wish to return
– that it concerns a right of withdrawal
We will get back to you with clear instructions for return shipping.
Complaint – if something is not right
If a product is damaged, defective, or incorrect when you receive it, we naturally take responsibility.
Contact us at support@sknlux.se before sending anything, and we will help you further.
Please include:
– order number
– a brief description of the fault
– photo or video evidence
Once the complaint is approved, we will cover the return shipping and send a return label free of charge.
Refund
As soon as we have received and approved your return, the amount will be refunded within 7–10 business days via the same payment method used for the purchase.
In case of withdrawal, the product's price will be refunded, excluding the cost of the original shipping.
Products that cannot be returned
For hygiene and safety reasons, we cannot accept returns for:
– opened or used products
– goods without original packaging
– cosmetics and skincare where the seal has been broken, in accordance with applicable legislation
